Refund Policy

1. Eligibility for Returns

We accept returns for watches purchased from Royal Watches under the following conditions:

  • Defective or Damaged Watches: If you receive a watch that is defective or damaged upon arrival, you may initiate a return. Proof of damage must be communicated via email before returning the item.

  • Incorrect Item Received: If you receive a watch that is not what you ordered or differs from the watch you purchased due to a warehouse processing error, you may initiate a return.

2. Exclusions from Returns

We do not accept returns in the following cases:

  • Customer Dissatisfaction: Returns due to customer dissatisfaction, change of mind, or incorrect strap sizing will not be accepted.

  • Manufacturer's Warranty: Our watches do not come with manufacturer warranties. All products are covered by a 2-year in-house warranty provided by Royal Watches. If you experience an issue with the functionality of your watch, the watch must be returned at the customer's own expense to an international warehouse address provided by Royal Watches.

3. Return Process

  • Contact Us: If you believe you have received a defective or damaged watch, please contact us within 48 hours of receiving your order. You can reach us at support@royal-watches.com or through our social media channels.

  • Return Authorization: Once your return request is approved, we will provide you with a return authorization (RA) number and instructions on how to proceed.

  • Return Shipping: Customers are responsible for the cost of return shipping to our international warehouse. The return address will be provided after the return request is approved. We recommend using a trackable shipping service or purchasing shipping insurance.

  • Inspection and Refund/Replacement: Once we receive the returned watch, we will inspect it to verify the reported defect or damage. If approved, you will be eligible for either a refund or a replacement shipment, depending on product availability.

4. Timeframe

  • Initiating Returns: You must initiate the return process within 7 days of receiving your order.

  • Refund Processing: Approved refunds will be processed within 2–4 business days after the returned item has been received and inspected.

5. International Orders

  • Customs Duties and Taxes: Royal Watches handles customs clearance on behalf of customers for international orders where applicable. However, customers in certain countries may be responsible for local customs duties, taxes, or other charges imposed by their local authorities.

  • Delivery Timeframe: Due to international shipping and customs procedures, please allow 10–20 working days for delivery. Delays may occur due to unforeseen circumstances during transit.

6. Contact Information

For any further inquiries regarding our return policy or assistance with returns, please contact us at support@royal-watches.com.